FAQ

How long will the transcription take?

Our standard turnaround time is 2 to 5 days for interviews and focus groups. If you have an urgent deadline we can do overnight delivery and weekends (subject to availability). Please contact us to discuss your requirements.

How will my file be delivered

Our regular clients can login and manage their account through this website. A notification email will tell you when your transcription is ready. We can also email the transcription directly to you if required.

How do I pay my invoice

Our preferred method of payment is by online banking transfer (BACS).